Role of Training Strategies and Its Impact on the Organizational Excellence for the Jordanian Commercial Banks: An Empirical Study on a Sample of Jordanian Commercial Banks

Laith Abdullah AlQhaiwi

Abstract

This study aimed to identify the role of training strategies and their impact on organizational excellence a case of the Jordanian commercial banks. The population consisted of all the Jordanian commercial banks. A stratified random sample was selected. Then, the questionnaire used on a sample study of 102 employees in the Jordanian commercial banks was selected randomly. A number of findings have been found include the following: 1. The evaluation of the adoption level of the staff for the training strategies in the banks which are top management support for the training activities, diversity of training programs, provide a database, and use of modern technology ranged between high and medium. 2. There is a statistically significant impact for training strategies (top management support for the training activities, diversity of training programs, provide a database, and use of modern technology) each separately at the level of significance of α =0.05 on organizational excellence for the Jordanian commercial banks. The researcher recommends having more attention to the Jordanian commercial banks in training strategies and a specific strategy which is use of modern technology, because of obtaining the fourth and final rank in the scale priorities of their employees.